Desktop as a Service in the Healthcare Industry

Marlon Davids Friday, July 29, 2016

How Healthcare Providers Can Embrace IT Innovation With Confidence

Modern technology presents healthcare professionals with numerous opportunities. Patient diagnosis, treatment, and care can all benefit from mobile devices and wireless technologies that weren’t available ten years ago. Clinicians can perform their duties better, become more efficient and productive, and enjoy a better life balance with the knowledge that they’re enhancing the lives of their patients — and may even save more lives.

The healthcare industry as a whole recognises and embraces technology that empowers them like no other time in history. We see new innovations all the time, and the future looks bright. So why do some healthcare professionals resist technology that promises to make their lives (and the lives of their patients) so much easier? And why do healthcare IT professionals shy away from adopting devices and applications that make users happier?

Despite the resistance to change, handheld computers combined with wireless capabilities will continue to transform the way healthcare providers can treat and interact with patients. Desktop as a service in healthcare can help address the needs and concerns of healthcare professionals and IT administrators alike, leading to powerful innovations in patient care.

Desktop as a service in healthcare can lead to powerful innovations in patient care.

IT and Healthcare: Privacy vs. Care

As long as IT has been part of professional environments, there has been friction between the people who guard the data and those who need to access it. When you consider the competing goals of IT administrators and their users, it’s easier to understand why the healthcare industry can be slow to adopt technological innovations.

The needs of the healthcare IT professionals who administer the technology (and guard data like mother bears protecting their cubs) are often at odds with the needs of their users: doctors, nurses, lab technicians, and other hands-on providers. Those tasked with worrying about privacy concerns and meeting HIPAA regulations are justifiably cautious when it comes to new technology, while those tasked with caring for patients are eager for new tools that improve their practice.

Here are just a handful of the competing needs and concerns that complicate decisions surrounding technology adoption in the healthcare industry:

  • Doctors prefer a simple documentation system so they can focus on patient care, while insurers require an “increasingly convoluted payment system.”
  • Rigorous HIPAA regulations make hospital and IT administrators extremely cautious when it comes to sharing information—particularly patient records—over wireless devices.
  • In an environment with many mobile devices, not all devices contain the same applications, forcing clinicians to wait for an available desktop computer.
  • HIPAA requires users to provide login credentials for individual applications, and logout before leaving an examination room. Yet busy clinicians routinely fail to log off, creating security holes that plague IT administrators.

The Three Primary Needs of Healthcare IT

While the issues surrounding mobile technology in the healthcare space are dogged by adversity, Dell recognised an opportunity and partnered with Citrix to deliver desktop as a service in healthcare. They recognised that healthcare IT professionals are driven by three core needs:

  1. Data Security: Healthcare organisations can’t afford the risk of lost or stolen data. They need complete to prevent unauthorised access to applications and comply with internal policies and government regulations
  2. IT Productivity: IT admins are juggling a wide range of endpoints, including tablets and smartphones, and need a solution that simplifies application deployment, provisioning, upgrades, and maintenance.
  3. Clinical Efficiency: Clinicians need fast access to Electronic Medical Records (EMR) and commonly-used applications, and fool-proof processes that allow them to focus their attention on the patient.

Dell’s Mobile Clinical Computing (MCC) is a desktop virtualisation and identity management system built from the ground-up for caregivers and IT administrators alike. A flexible enterprise-level solution, MCC was designed for the healthcare industry, with equal emphasis on data security and usability.

Desktop as a service in healthcare can lead to powerful innovations in patient care.

Security Is Painless with Desktop as a Service in Healthcare

Dell’s MCC makes it possible to utilise desktop as a service in healthcare with ease and security, so hospitals and physicians can treat patients with confidence. Data is stored to heavily protected and monitored data centres, not mobile devices, making IT admins happy. And many more features are in place to ensure healthcare professionals won’t compromise patient privacy, violate HIPAA regulations, or fail to meet insurers documentation demands:

  • Fast, secure access to patient records through a single sign-in provides authentication across multiple applications
  • Proximity cards or contact access smartcards make single sign-on authentication even easier
  • Multi-factor authentication (for example, proximity or biometric devices) enhances security
  • “Roaming sessions” that can be synced to a virtual desktop from any location increase flexibility
  • Dynamic provisioning of desktops and applications enhances IT department efficiency
  • Simplified updates and maintenance minimises time spent managing systems

When clinicians are able to access applications and patient records from their in-pocket mobile device, they can stop searching and waiting for available computers, increasing day-to-day efficiency.

A Complete Healthcare IT Solution is Here

MCC delivers data security, IT productivity, and clinical efficiency, making this desktop as a service in healthcare solution an obvious choice for healthcare professionals who want to provide the best care possible. By partnering with Citrix, Dell has delivered an end-to-end desktop virtualisation solution where it was most needed: the healthcare industry. For more information on this and other enterprise solutions, visit our website today.

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